Avoid saying that Kanna Extract Co. products "get you high," or that they treat, cure, or help with anxiety, depression, insomnia, pain, or any other medical condition.
Keep the conversation on the format, the ingredients, the alkaloid profile, and the package directions.
Say this instead:
Instead of "It helps with anxiety."
Say: "It's made for a calmer, more settled mood."
Instead of "It helps you sleep."
Say: "DREAM is made for winding down in the evening. It isn't a sleep aid."
Instead of "It works like an antidepressant."
Say: "It's a botanical that people use for mood and calm."
Instead of "It's natural, so it's safe."
Say: "Read the label and follow the serving directions."
Instead of "Take more if you don't feel it."
Say: "Start with one serving and give it time before taking more."
Instead of "LIFT XR is just a stronger LIFT."
Say: "LIFT XR is extra strength, meant for people who already know how kanna affects them."
Never tell a customer:
- That it's safe to combine with antidepressants or other medication. Direct them to their doctor or pharmacist.
- That it's safe to combine with alcohol. Kanna Extract Co. doesn't make that claim, so neither should your staff.
- That it has "no side effects."