Refund policy

Return and Refund Policy

At BLK LBL Co., we operate on relationships. That means we stand behind every order we fulfill, and we're committed to making things right when something goes wrong.

Order Errors and Damaged Product

If you receive a damaged, defective, or incorrect order, we will fix it. No exceptions. Contact us within 5 business days of delivery at info@blklblco.com with your order number and photos of the issue. We will arrange a replacement or issue a credit promptly.

Returns

All sales are final. Because we distribute consumable goods, we are not able to accept standard returns. We handle return requests submitted after the initial delivery window or for reasons unrelated to damage or an order error on a case-by-case basis. If a return is approved, a restocking fee may be assessed. We will communicate the amount at the time of approval, and it will reflect the product's nature and condition.

We do not accept unauthorized returns. Please get in touch with us before sending anything back.

Our Commitment

We are not here to hide behind a policy. We are here to be a partner you can count on. If something is wrong, reach out, and we will work through it together.

For any questions, contact us at info@blklblco.com.